Before launch
Nothing has been sold yet, so there is nothing to return. The return window, conditions and any costs will be published on this page before the first order is taken, and shown at checkout.Current status
Cherry & Blue is pre-launch. Joining the waitlist costs nothing and involves no payment, so there is nothing to refund.
What we'll publish before launch
- How many days you have to request a return, and from when it is counted.
- Who pays for return shipping.
- Whether exchanges between colorways are possible.
- Any items that cannot be returned, stated clearly on the product page before you buy.
Condition of returns
Returned bags will need to be unused and in their original condition, with all parts, the strap, the cherry charm and the original packaging. Full conditions will be listed here at launch.
Faulty or incorrect items
If a bag arrives faulty, damaged or different from what you ordered, contact us with photographs. The remedies on offer will be set out here at launch, and they will never be less than your legal rights.
How refunds are paid
Refunds will go back to the original payment method once a return has been received and inspected. Timing depends on your bank or card issuer.
Your legal rights
Nothing in this policy limits the rights you have under the consumer law of the country you live in. Where local law gives you more, local law applies.
Questions
Write to support@cherryandblue.com or use the contact page.